Terms of Use

1. Who we are.

Simzora is operated by Safira Khan Marketing LTD. Contact: support@simzora.com.

2. What we sell.

Prepaid travel eSIM data plans, data only. No phone number, no SMS, and no emergency calling (911/112/999) on the eSIM line. No subscriptions; nothing auto-renews.

3. Eligibility.

You must be at least 18 (or the age of majority where you live) and able to enter a binding contract. You agree the information you give us (including your email) is accurate.

4. Your device.

You are responsible for ensuring your device supports eSIM, is carrier-unlocked, that you follow the installation instructions, and that you check plan details before purchase. We publish free self-checks and answer compatibility questions before you pay.

5. One install.

An eSIM can be installed exactly once and cannot be reinstalled or transferred after deletion.

6. Plans & validity.

Each plan has a data allowance (or a fair-use policy for unlimited plans), a validity period, and an activation policy shown on the plan card. Plans end at data exhaustion or validity end, whichever comes first. Unactivated eSIMs expire 179 days after purchase.

7. Payments.

Prices are shown in USD and are final at checkout. Payments are processed by third-party processors (Stripe for cards, NOWPayments for crypto); we never receive or store full card details. Charges appear as SIMZORA-ESIM. You authorise the charge shown before you pay.

8. Refunds and returns.

Simzora eSIMs are digital, data-only products delivered instantly by QR code. Because access is provided immediately, all sales are final and non-refundable, and we do not accept returns or exchanges once an eSIM has been delivered. If an eSIM is faulty or fails to activate through a fault on our side, contact us and we will re-issue or refund it. This does not affect your statutory rights under applicable consumer law. Confirm your device is eSIM-capable and carrier-unlocked (see Supported devices) before you buy.

9. Acceptable use.

You may not use the service unlawfully, resell it, use it for spam, fraud or network abuse, or to circumvent the laws of the country you are in. We may suspend an eSIM used this way without refund.

10. Service & coverage.

Coverage is provided over partner networks and depends on their availability and local telecom regulation, which can change. We describe coverage honestly but the service is provided “as is” and we do not warrant uninterrupted or error-free connectivity.

11. Intellectual property.

The Simzora name, site, and content are ours or our licensors’. Country and brand names belong to their respective owners and are used for identification only.

12. Limitation of liability.

To the maximum extent permitted by law, our total liability for any claim relating to a purchase is limited to the amount you paid for that eSIM. We are not liable for indirect or consequential loss, or for loss arising from your device, deleting the eSIM, or a partner network outage. Nothing limits liability that cannot be limited by law (e.g. fraud, death or personal injury caused by negligence).

13. Indemnity.

You agree to cover losses we reasonably incur from your breach of these terms or misuse of the service.

14. Governing law & disputes.

These terms are governed by the laws of England and Wales, and disputes are subject to the courts of England and Wales, unless a mandatory law in your country of residence provides otherwise.

15. Changes.

We may update these terms; the version in force is the one published when you buy. Material changes will be posted here with a new date.

16. Support.

7 days a week, 9:00 to 24:00 (GMT+5), by chat and email (support@simzora.com). Chat may start with an automated assistant; you can reach a human at any time.

These terms apply to all purchases from Simzora, operated by Safira Khan Marketing LTD. For questions, contact support@simzora.com.