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An eSIM-capable, carrier-unlocked phone (dial *#06# — an EID line means eSIM hardware exists) and an email address. Buy before your trip and install on Wi-Fi at home; most plans only start when the eSIM first connects in your destination.

Anytime before you fly — home Wi-Fi is ideal. Keep the eSIM's line off or roaming off until you land if you want to be extra safe; the plan starts at first network connection for most plans (it's stated on your plan card).

Fastest: tap the one-tap Install eSIM button on your delivery page (iOS 17.4+). Otherwise: Settings → Mobile Data → Add eSIM → Use QR Code (scan from another screen), or Enter Details Manually with the SM-DP+ address and activation code from your email. Then set the eSIM as your Mobile Data line and enable Data Roaming for it.

Samsung: Settings → Connections → SIM manager → Add eSIM. Pixel: Settings → Network & Internet → SIMs → Add eSIM. Scan the QR or enter the codes manually, set the eSIM as the data SIM, and turn Data Roaming on. Some models need one extra APN setting — contact us and we'll send it.

A phone can't scan its own screen. On the same phone use the one-tap install button or manual entry — both are on your delivery page. The QR is for when you have the code open on a laptop or second device.

In order: (1) the eSIM is set as your Mobile Data line, (2) Data Roaming is ON for that line, (3) toggle Airplane Mode once to force a fresh network search, (4) restart the phone. Android only: if it still fails, the APN may need a manual value — message us.

Contact us immediately and don't buy anything yet. An eSIM installs exactly once — deletion usually destroys it — but we'll check what can be done on the supplier side before anything else.

Speeds follow the partner network's coverage where you're standing. Try toggling Airplane Mode (the phone may re-select a stronger network), and check whether you've hit an unlimited plan's daily fair-use threshold — speeds reduce after it until the next 24h reset.

It's printed on every plan card. Most plans start at first network connection in your destination — buy and install days ahead, it activates when you land. Some wholesale plans start at purchase; the card always says which.

Each country page names the partner networks (for example Zong 4G & Jazz 4G in Pakistan) and describes real-world coverage city by city. Speeds follow the partner network where you're standing; unlimited plans list their fair-use allowance on the card.

It appears with our statement descriptor shown at checkout. Prices are final — no taxes or fees are added on top of what you saw.

Unactivated eSIMs: refundable within 59 days of purchase, self-serve from My eSIMs → your order → Request a refund. If your eSIM couldn't connect on a compatible unlocked phone, contact us within 48 hours for a full refund. Top-ups and promo eSIMs aren't refundable. Full details on the Refund Policy page.