Write anytime, we reply within hours during support time.
Contact us
Questions about a plan, an order, or your eSIM? Pick whatever's easiest. Support 7 days a week, 9:00 to 24:00 (GMT+5).
Three ways to reach us
WhatsApp / live chat
Usually answered within minutes during support hours. Works over any Wi-Fi, even before your data is set up.
7 days a week · 9:00 to 24:00 GMT+5Not sure your phone works?
Check your exact model in seconds before you buy, eSIMs are delivered instantly and all sales are final.
What we can help with
- Whether your exact phone supports eSIM
- Choosing the right data size for a trip
- Installing the QR code
- Turning on data roaming for the eSIM line
- Why an eSIM shows "no service" before you land
- Topping up an existing plan
- Anything to do with an order you have already placed
Still deciding?
We are happy to point you to the right country page and plan before you pay. Real people answer on WhatsApp and email, 7 days a week from 9:00 to midnight (GMT+5).
To get help fastest, include 3 things
01.
Your order ID. It starts with SZ- and is in your confirmation email or on the order page.
02.
Your phone make and model. The exact model helps us check eSIM support quickly.
See supported devices03.
What you are seeing. A short description, for example an error message or the screen you are stuck on. A screenshot helps a lot.
For install and activation questions, tell us whether you are still at home on Wi-Fi or already in your destination, since the steps differ.
Response times
Support hours are 7 days a week, 9:00 to 24:00 (GMT+5).
| Channel | Hours | Typical reply |
|---|---|---|
| WhatsApp / live chatFastest | 9:00 to 24:00 GMT+5, 7 days | Within minutes |
| Emailsupport@simzora.com | Same window | Within hours |
- Already abroad? WhatsApp works over any Wi-Fi, so you can reach us even before your eSIM data is set up.
- Because eSIMs are delivered instantly and cannot be returned, we would always rather hear from you before you buy if you are unsure your device is compatible.
Security note: we never ask for passwords or full card numbers.
Don't worry, we're here for you.
Real people answer on WhatsApp and email, 7 days a week from 9:00 to midnight (GMT+5), usually within minutes on chat.